Expansion Module

w322318 · ‎05-12-2009

I am trying to configure expansion Module 7915 on a 7962G phone and am not being very successful. All the line lights on the expansion module are lit (amber) Not sure what to try next.

Adrian Saavedra · ‎05-12-2009

Hi friend,

Did you check software requirements for 7915?

Phone software requirements: 8.3(5) and later

Call-control compatibility:

Cisco Unified Communications Manager 4.2(3) SR3a, 4.3(2), 5.1(3)b, 6.1(1), 7.0, 7.1 and later; Cisco Unified Communications Manager Express 4.3/7.0 and later. Cisco Unified Survivable Remote Site Telephony (Unified SRST) 4.1 (IOS 12.4.15T) and later.

Signaling protocols:

Skinny Client Control Protocol (SCCP) and Cisco IP Phone 7962G, 7965G, and 7975G Software 8.4(1) and later)

Hope it helps, if it does please rate.

Best regards.

urbinat13 · ‎07-24-2009

In call manager go to the device and change add the expansion module. Under Expansion Module Information there is a drop down to choose the module.

rashmithalla5 · ‎08-10-2009

Please check the cm compatibility matrix. The 7914 have been discontinued and you may have to upgrade your cm to the compatible version to support the 7915 expansion module.