UC520 Auto Attendant

Unanswered Question
May 12th, 2009
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A customer wants the UC520 and the AA funcionality. He wants the customer to be transfer to a group and if there is no answer return to the AA (but different menu) with two options:

- Customer wants to wait:put him at MoH until someone is available

- Customer wants to leave a message for callback: send to voicemail

Is it possible with the AA on UC520?



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Marcos Hernandez Tue, 05/12/2009 - 20:01
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For the call flow scenario that you describe, Basic Automatic Call Distribution may be a better fit. Check out this application note detailing the implementation steps:


Hope this helps,

Marcos Hernandez
Technical Marketing Engineer
Cisco Systems, Inc.


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