Removing the camera software and reinstalling it using a clean boot may resolve the symptoms you are experiencing. The following instructions will walk you through this process.
Remove the camera software.
Unplug the camera from the computer. Later you will be prompted by the software to plug in the camera; do so at that time only.
Open the Windows Control Panel.
Open the Add / Remove Programs window.
Locate the listing for the camera software and remove it. When prompted to remove the camera drivers files, click Yes.
Locate any other camera software and remove it as well. (Other camera software may interfere with the QuickCam software.)
Prepare the system for installation of the camera software.
Be ready with the driver sofware for your quickcam
Double-Click the correct file.
Follow the on-screen prompts to complete the installation.
Return Windows to its normal state.
