05-12-2009 08:43 PM - edited 03-15-2019 05:59 PM
I have three location A ,B and C , we are using cisco unity 5.0 and callmanager 4.3 in central site (site C) as a centralized model .remaing two remote locations are connected on central site. In (remote site A) we have FXO and in Remote location B we have DID. we are using AA of unity with call handler .In remote location A with FXo when any incoming call land we can hear welcome greeting than it ask us press 1# for English and Press 2 # for Arabic ,when i press 1# i can listen english greeting when i press 2# I can listen arabic.But now my problem is that if I configure same unity call handler /greetings with my Remote location B with DID it gives me only inital greeting.when i press 1# or press 2# nothing happines with DID.i cannot listen englis or arabic greetings. but only initial greeting runs when call lands.
Appreciate your help regarding this matter.
As I mention above I have tested a lot of thing now I found one result I have centrial CCM 4.3 and certilized unity in my centrial site and I have four PRIs with DID's. two of the PRI's are terminated in centrial site router and 2 are terminated in DR site router when ever I am trying to use auto attented on certrial site DID's which are terminated in centrial site router where is my CCM its is working fine but when ever I am trying to use auto attented on DR site DID's which are terminated in DR site router its give me same problem which I have mention in my last email my configuration in unity is fine because is start working when I use centrial site DID kindly help me I will be really thankful to you. only inital greetings work on DR sites
Solved! Go to Solution.
05-13-2009 05:17 AM
Sounds like it is a DTMF problem. Unity doesn't receive the DTMF tones from when you press your keys. Check the DTMF settings on the gateway to make sure that it is configured correctly.
Please rate if this helped.
05-13-2009 05:17 AM
Sounds like it is a DTMF problem. Unity doesn't receive the DTMF tones from when you press your keys. Check the DTMF settings on the gateway to make sure that it is configured correctly.
Please rate if this helped.
05-13-2009 12:37 PM
can you please tell me how can i check DTMF tones on my gateway and if this is DTMF problem so how can i fixed this thank for your support
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide