Ring the UCCX Extension for upto 60 seconds

Unanswered Question
May 12th, 2009

Hi

Is it possible to ring the Agent extension in UCCX 7 for upto 60 seconds without making the agent "Not Ready".

Thanks.

I have this problem too.
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iftikharsyed_2 Tue, 05/12/2009 - 20:57

Hi,

If you are using select resource, try changing timeout value also from appadmin - > system -> system parameters change Agent State after Ring No Answer to ready.

hth,

regards,

iftikhar

csshenoy80 Tue, 05/12/2009 - 21:13

Hi

Will config change need to be done on the CUCM as well?

Thanks

raynorris Wed, 05/13/2009 - 01:13

You will need to set the timeout setting on your select resource step to 60 seconds.

Then ensure that all the agent phones have a ring no answer time set to a number higher than this otherwise you may / will experience peculiar issues.

Ray

raynorris Wed, 05/13/2009 - 01:13

You will need to set the timeout setting on your select resource step to 60 seconds.

Then ensure that all the agent phones have a ring no answer time set to a number higher than this otherwise you may / will experience peculiar issues.

Ray

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