05-12-2009 08:48 PM - edited 03-14-2019 04:04 AM
Hi
Is it possible to ring the Agent extension in UCCX 7 for upto 60 seconds without making the agent "Not Ready".
Thanks.
05-12-2009 08:57 PM
Hi,
If you are using select resource, try changing timeout value also from appadmin - > system -> system parameters change Agent State after Ring No Answer to ready.
hth,
regards,
iftikhar
05-12-2009 09:13 PM
Hi
Will config change need to be done on the CUCM as well?
Thanks
05-12-2009 11:15 PM
Yes if you have changed default values or u have voice mail integrated.
05-13-2009 01:13 AM
You will need to set the timeout setting on your select resource step to 60 seconds.
Then ensure that all the agent phones have a ring no answer time set to a number higher than this otherwise you may / will experience peculiar issues.
Ray
05-13-2009 01:13 AM
You will need to set the timeout setting on your select resource step to 60 seconds.
Then ensure that all the agent phones have a ring no answer time set to a number higher than this otherwise you may / will experience peculiar issues.
Ray
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