3550-12G Crashed

Unanswered Question
May 13th, 2009

I have a 3550-12G Switch. Last Saturday, after issued the "show cdp nei detail", the switch was hung and then crased.

From the "show version", I saw the following message.

System returned to ROM by error - Program Exception (0x0700)!, PC 0x0.

And the IOS Version is 12.1(22)EA1a, is this a bug? I can't find it in bug toolkit.

I have this problem too.
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glen.grant Wed, 05/13/2009 - 03:24

Don't know if it is or not but code version is pretty old , believe it is up to like 12.2.44SE6 or something like that now . this what the output interpreter says which sort of points to software.

ERROR: A system crash due to the 'Program Exception' error is usually caused bya software issue.
Leo Laohoo Wed, 05/13/2009 - 13:26

If you do a "dir", can you find the crashinfo file? If so, can you attach the file so we can have a look?

huang.jeff Wed, 05/13/2009 - 16:49

LT-3550-12G-2#more crashinfo_1

Cisco Internetwork Operating System Software

IOS (tm) C3550 Software (C3550-I5Q3L2-M), Version 12.1(22)EA1a, RELEASE SOFTWARE (fc1)

Copyright (c) 1986-2004 by cisco Systems, Inc.

Compiled Fri 20-Aug-04 00:44 by yenanh

Program Exception (0x0700)!

CPU Register Context:

Vector = 0x00000700 PC = 0x00000000 MSR = 0x0008B030 CR = 0x28000040

LR = 0x00004798 CTR = 0x0030F768 XER = 0x20000000

R0 = 0x00000000 R1 = 0x00FE2A70 R2 = 0x00000000 R3 = 0x8012F3D4

R4 = 0x012C2540 R5 = 0x00000000 R6 = 0x0000000F R7 = 0x00DC9AE8

R8 = 0x8012F27E R9 = 0x00AB0000 R10 = 0x0000F900 R11 = 0x00008600

R12 = 0x0000000E R13 = 0xFFB3FF7F R14 = 0x00003CB8 R15 = 0x00000000

R16 = 0x00000000 R17 = 0x00000000 R18 = 0x00000000 R19 = 0x00000000

R20 = 0x8012F294 R21 = 0x8012F3D4 R22 = 0x00000157 R23 = 0x00F28F7C

R24 = 0x00C10000 R25 = 0x8012F3B9 R26 = 0x00C0B274 R27 = 0x8012F298

R28 = 0x00000000 R29 = 0x00000005 R30 = 0x00000000 R31 = 0x012C2540

Stack trace:

PC = 0x00000000, SP = 0x00FE2A70

Frame 00: SP = 0x00FE2AB0 PC = 0x00004590

Frame 01: SP = 0x00FE2AF0 PC = 0x00003F8C

Frame 02: SP = 0x00FE2AF8 PC = 0x001E5D24

Frame 03: SP = 0x00000000 PC = 0x001E9350

LT-3550-12G-2#sh stacks

Minimum process stacks:

Free/Size Name

4864/6000 vegas_flash init

3928/6000 SaveCrashBuffer

5660/6000 vqpc_shim_create_addr_tbl

5640/6000 SPAN Subsystem

11544/12000 Router Init

9136/12000 Init

5372/6000 RADIUS INITCONFIG

4520/6000 Vegas CrashBuffer

8132/9000 DHCP Client

9412/12000 Virtual Exec

Interrupt level stacks:

Level Called Unused/Size Name

4 8624657 8156/9000 CPU NETWORK INTERFACE CHIP

5 6302 8900/9000 Vegas miami tty xmit hack timer

6 65879356 8936/9000 Clock Timer Vector

Spurious interrupts: 13129

System was restarted by error - Program Exception (0x0700)!, PC 0x0

C3550 Software (C3550-I5Q3L2-M), Version 12.1(22)EA1a, RELEASE SOFTWARE (fc1)

Compiled Fri 20-Aug-04 00:44 by yenanh (current version)

Image text-base: 0x00003000, data-base: 0x0083AF00

Stack trace from system failure:

FP: 0xFE2A70, RA: 0x0

FP: 0xFE2AB0, RA: 0x4590

FP: 0xFE2AF0, RA: 0x3F8C

FP: 0xFE2AF8, RA: 0x1E5D24

FP: 0x0, RA: 0x1E9350

***************************************************

******* Information of Last System Crash **********

***************************************************

Using flash:/crashinfo/crashinfo_1.

Cisco Internetwork Operating System Software

IOS (tm) C3550 Software (C3550-I5Q3L2-M), Version 12.1(22)EA1a, RELEASE SOFTWARE (fc1)

Copyright (c) 1986-2004 by cisco Systems, Inc.

Compiled Fri 20-Aug-04 00:44 by yenanh

Program Exception (0x0700)!

CPU Register Context:

Vector = 0x00000700 PC = 0x00000000 MSR = 0x0008B030 CR = 0x28000040

LR = 0x00004798 CTR = 0x0030F768 XER = 0x20000000

R0 = 0x00000000 R1 = 0x00FE2A70 R2 = 0x00000000 R3 = 0x8012F3D4

R4 = 0x012C2540 R5 = 0x00000000 R6 = 0x0000000F R7 = 0x00DC9AE8

R8 = 0x8012F27E R9 = 0x00AB0000 R10 = 0x0000F900 R11 = 0x00008600

R12 = 0x0000000E R13 = 0xFFB3FF7F R14 = 0x00003CB8 R15 = 0x00000000

R16 = 0x00000000 R17 = 0x00000000 R18 = 0x00000000 R19 = 0x00000000

R20 = 0x8012F294 R21 = 0x8012F3D4 R22 = 0x00000157 R23 = 0x00F28F7C

R24 = 0x00C10000 R25 = 0x8012F3B9 R26 = 0x00C0B274 R27 = 0x8012F298

R28 = 0x00000000 R29 = 0x00000005 R30 = 0x00000000 R31 = 0x012C2540

Stack trace:

PC = 0x00000000, SP = 0x00FE2A70

Frame 00: SP = 0x00FE2AB0 PC = 0x00004590

Frame 01: SP = 0x00FE2AF0 PC = 0x00003F8C

Frame 02: SP = 0x00FE2AF8 PC = 0x001E5D24

Frame 03: SP = 0x00000000 PC = 0x001E9350

Leo Laohoo Wed, 05/13/2009 - 19:59

Don't see anything helpful from the crashinfo.

Why don't you try to upgrade to 12.2(44)?

huang.jeff Thu, 05/14/2009 - 01:47

Due to production issue, I can't upgrade it right now. But I will suggest my customer upgrade it to the latest version if possible.

Thank you.

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