problem with upgrade UC500

Answered Question
May 13th, 2009

Hi,

I tried to upgade my UC500 but I meet the following errors:

************************************************************
WARNING:

While the device is being upgraded with new software, the following
activities should be avoided since they are harmfull and could leave
the device in an unpredictable state:

- Manually access the device CUE module
- Activate a new feature from the left panel
- Cancel software upgrade operation prematurely
************************************************************
Software upgrade for all components requested

Start to upgrade IOS image
(Time estimation: 3 minutes)

Uploading the image.

Determining available space...
Start uploading IOS image...
IOS upgrade in progress wait...1
IOS upgrade in progress wait...2
IOS upgrade in progress wait...3
IOS upgrade in progress wait...4
IOS upgrade in progress wait...5
Installing new image on the device. Please wait...
Reading new image...
Loading uc500-advipservicesk9-mz.124-20.T2 !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[OK - 28064456/4096 bytes]

28064456 bytes copied in 96.708 secs (290198 bytes/sec)

Done upgrading of IOS image

Start to upgrade CME files
(Time estimation: 18 minutes)

Uploading CME phone loads...
CME files upload  in progress wait...1
CME files upload  in progress wait...2
CME files upload  in progress wait...3
CME files upload  in progress wait...4
CME files upload  in progress wait...5
CME files upload  in progress wait...6
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CME files upload  in progress wait...21
CME files upload  in progress wait...22
CME files upload  in progress wait...23
CME files upload  in progress wait...24
CME files upload  in progress wait...25
Uploading CME support files...
CME files upload  in progress wait...26
CME files upload  in progress wait...27
CME files upload  in progress wait...28
CME files upload  in progress wait...29
Upload of CME files successful.
Done upgrading CME files

Software upgrade of CUE module requested.
Upgrading CUE consists of 5 steps with a total estimate time of 39 minutes.

CUE upgrade step 1: Backing up CUE configuration and data
(Time estimation: 3 minutes)

CUE Backup in progress wait...1
CUE Backup in progress wait...2
CUE Backup in progress wait...3
Backup of CUE configuration and data failed.

Software upgrade for CUE module failed.

Software upgrade for one or more components failed.

Software upgrade failed.

Even with postulated in https://www.myciscocommunity.com/thread/1891  answers not solution

Can you help me ,

I have UC500 with 179,21 M (RAM)
I have this problem too.
0 votes
Correct Answer by Skyler Spence about 7 years 6 months ago

Hi there.  What is the result when you enter this command into CLI?

"service-module integrated-Service-Engine 0/0 status"

Is similar to what was posted in your referenced thread?  Your CUE may just be hung.  If so, you can try reloading CUE to see if this fixes the problem.  The command to do this is:

"service-module integrated-Service-Engine 0/0 reload"

Let me know if that helps.

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Correct Answer
Skyler Spence Wed, 05/13/2009 - 07:40

Hi there.  What is the result when you enter this command into CLI?

"service-module integrated-Service-Engine 0/0 status"

Is similar to what was posted in your referenced thread?  Your CUE may just be hung.  If so, you can try reloading CUE to see if this fixes the problem.  The command to do this is:

"service-module integrated-Service-Engine 0/0 reload"

Let me know if that helps.

netsline06 Sat, 05/16/2009 - 03:11

Hi,

The result of the first command is:

UC520#service-module integrated-Service-Engine 0/0 status
Service Module is Cisco Integrated-Service-Engine0/0
Service Module supports session via TTY line 2
Service Module is in Steady state
Service Module heartbeat-reset is enabled
Getting status from the Service Module, please wait..

Cisco Unity Express 2.3.4.1
CUE running on UC500

UC520#

The result of the second command is :

UC520#service-module integrated-Service-Engine 0/0 reload
Do you want to proceed with reload?[confirm]
Trying to reload Service Module Integrated-Service-Engine0/0.

UC520#


but it does not solve the problem

Here is the error message

************************************************************
WARNING:

While the device is being upgraded with new software, the following
activities should be avoided since they are harmfull and could leave
the device in an unpredictable state:

- Manually access the device CUE module
- Activate a new feature from the left panel
- Cancel software upgrade operation prematurely
************************************************************
Software upgrade for all components requested

Start to upgrade IOS image
(Time estimation: 3 minutes)

Uploading the image.

Determining available space...
Start uploading IOS image...
IOS upgrade in progress wait...1
IOS upgrade in progress wait...2
IOS upgrade in progress wait...3
IOS upgrade in progress wait...4
IOS upgrade in progress wait...5
IOS upgrade in progress wait...6
IOS upgrade in progress wait...7
Installing new image on the device. Please wait...
Reading new image...
Loading uc500-advipservicesk9-mz.124-20.T2 !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[OK - 28064456/4096 bytes]

28064456 bytes copied in 133.044 secs (210941 bytes/sec)

Done upgrading of IOS image

Start to upgrade CME files
(Time estimation: 18 minutes)

CME files upload  in progress wait...1
CME files upload  in progress wait...2
Uploading CME phone loads...
CME files upload  in progress wait...3
CME files upload  in progress wait...4
CME files upload  in progress wait...5
CME files upload  in progress wait...6
CME files upload  in progress wait...7
CME files upload  in progress wait...8
CME files upload  in progress wait...9
CME files upload  in progress wait...10
CME files upload  in progress wait...11
CME files upload  in progress wait...12
CME files upload  in progress wait...13
CME files upload  in progress wait...14
CME files upload  in progress wait...15
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CME files upload  in progress wait...20
CME files upload  in progress wait...21
CME files upload  in progress wait...22
CME files upload  in progress wait...23
CME files upload  in progress wait...24
CME files upload  in progress wait...25
CME files upload  in progress wait...26
CME files upload  in progress wait...27
CME files upload  in progress wait...28
CME files upload  in progress wait...29
CME files upload  in progress wait...30
CME files upload  in progress wait...31
CME files upload  in progress wait...32
CME files upload  in progress wait...33
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CME files upload  in progress wait...35
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CME files upload  in progress wait...37
CME files upload  in progress wait...38
CME files upload  in progress wait...39
CME files upload  in progress wait...40
CME files upload  in progress wait...41
CME files upload  in progress wait...42
Uploading CME support files...
CME files upload  in progress wait...43
CME files upload  in progress wait...44
CME files upload  in progress wait...45
CME files upload  in progress wait...46
CME files upload  in progress wait...47
Upload of CME files successful.
Done upgrading CME files

Software upgrade of CUE module requested.
Upgrading CUE consists of 5 steps with a total estimate time of 39 minutes.

CUE upgrade step 1: Backing up CUE configuration and data
(Time estimation: 3 minutes)

CUE Backup in progress wait...1
CUE Backup in progress wait...2
CUE Backup in progress wait...3
CUE Backup in progress wait...4
CUE Backup in progress wait...5
CUE Backup in progress wait...6
Backup of CUE configuration and data failed.

Software upgrade for CUE module failed.

Software upgrade for one or more components failed.

Software upgrade failed.

Skyler Spence Mon, 05/18/2009 - 08:39

So what seems to be happening is the installation hangs when CUE is backed up.  Can you successfully perform a backup manually through the online GUI page?  Default ip address to navigate to in your browser is 10.1.10.1.  See if you run into problems peforming the backup manually through this page.

As a side note, the upgrade of IOS performs successfully each time, so you can go ahead and skip this in your future testing by selecting CUE only for upgrade options in CCA.

Paulveneman Tue, 05/19/2009 - 08:15

are you trying to upgrade the software through CCA? and if so what version of CCA are you using.

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