Thanks Steven, the "...1 7914 2 7914" did add the additional speeddial fields in the CUE, and automatically propogated to 1 of the receptionist's set of 7914's, however, it never worked for the 2nd receptionist.  But with that being said, all 4 of the 7914's are back to where we started, no names and extensions listed, just solid red lights. From the CUE, the names added for the for the speeddials do show on the 5 programmable buttons on the phone, just no interaction with the 7914's.  There is also a message in the settings of the phone, for the expansion modules stating, "link state not supported".

This sounds like a firmware problem.  Can you do the tftp debugs and reboot the phone?  That should be helpful.

What software pack for the UC500 are you using?

Also, can you do a show ephone phone-load.

Early Release 7.0.1, and we are rebooting and collecting the Tftp debug.  Once we have that data, how do we go about reading the debug?

Post the debug here.  I will help with that part.

Can you also post a dir flash:?

And show run | inc load

Thanks

Attached is the dir flash, and the show run | inc load

UC520#dir flash:
Directory of flash:/

    1  -rw-         660  Apr 28 2009 14:45:40 -04:00 vlan.dat
    2  drw-           0  Apr 28 2009 14:35:44 -04:00  phones
  104  drw-           0  Apr 28 2009 14:44:30 -04:00 Desktops
  123  drw-           0  Apr 28 2009 14:44:42 -04:00 autoattendant
  127  drw-           0  Apr 28 2009 14:44:44 -04:00 bacdprompts
  136  drw-           0  Apr 28 2009 14:44:52 -04:00  cca
  140  drw-           0  Apr 28 2009 14:44:54 -04:00  gui
  162  -rw-      496521  Apr 28 2009 14:45:14 -04:00 music-on-hold.au
  163  -rw-      496521  Apr 28 2009 14:45:16 -04:00 music-on-hold_10db.au
  164  -rw-      496521  Apr 28 2009 14:45:18 -04:00 music-on-hold_3db.au
  165  -rw-      496521  Apr 28 2009 14:45:20 -04:00 music-on-hold_6db.au
  166  drw-           0  Apr 28 2009 14:45:20 -04:00 ringtones
  200  drw-           0  Apr 28 2009 14:45:40 -04:00  sn
  203  -rw-       25162  Apr 28 2009 15:22:16 -04:00 UC520-48U-T-E-F-K9-factory
-7.1.0.cfg
  204  -rw-    28972872   May 6 2009 16:38:50 -04:00 uc500-advipservicesk9-mz.1
24-22.T.bin

128184320 bytes total (14757888 bytes free)

UC520#show run | inc load
tftp-server flash:/phones/7906_7911/SCCP11.8-3-5S.loads alias SCCP11.8-3-5S.load
s
tftp-server flash:/phones/7906_7911/term06.default.loads alias term06.default.lo
ads
tftp-server flash:/phones/7906_7911/term11.default.loads alias term11.default.lo
ads
tftp-server flash:/phones/7970_7971/term71.default.loads alias term71.default.lo
ads
tftp-server flash:/phones/7970_7971/SCCP70.8-3-5S.loads alias SCCP70.8-3-5S.load
s
tftp-server flash:/phones/7970_7971/term70.default.loads alias term70.default.lo
ads
tftp-server flash:/phones/7941_7961/SCCP41.8-3-5S.loads alias SCCP41.8-3-5S.load
s
tftp-server flash:/phones/7941_7961/term41.default.loads alias term41.default.lo
ads
tftp-server flash:/phones/7941_7961/term61.default.loads alias term61.default.lo
ads
tftp-server flash:/phones/7942_7962/term62.default.loads alias term62.default.lo
ads
tftp-server flash:/phones/7942_7962/term42.default.loads alias term42.default.lo
ads
tftp-server flash:/phones/7942_7962/SCCP42.8-3-5S.loads alias SCCP42.8-3-5S.load
s
tftp-server flash:/phones/7931/term31.default.loads alias term31.default.loads
tftp-server flash:/phones/7931/SCCP31.8-3-5S.loads alias SCCP31.8-3-5S.loads
tftp-server flash:/phones/7975/term75.default.loads alias term75.default.loads
tftp-server flash:/phones/7975/SCCP75.8-3-5S.loads alias SCCP75.8-3-5S.loads
tftp-server flash:/phones/7945_7965/SCCP45.8-3-5S.loads alias SCCP45.8-3-5S.load
s
tftp-server flash:/phones/7945_7965/term45.default.loads alias term45.default.lo
ads
tftp-server flash:/phones/7945_7965/term65.default.loads alias term65.default.lo
ads
tftp-server flash:/phones/7940_7960/P00308000500.loads alias P00308000500.loads
tftp-server flash:/phones/3951/SIP3951.8-1-2.loads alias SIP3951.8-1-2.loads
load 7914 S00105000300
load 7915-12 B015-1-0-2
load 7915-24 B015-1-0-2
load 7916-12 B016-1-0-2
load 7916-24 B016-1-0-2
load 7902 CP7902080002SCCP060817A
load 7906 SCCP11.8-3-5S
load 7911 SCCP11.8-3-5S
load 7921 CP7921G-1.2.1
load 7925 CP7925G-1.3.1
load 7931 SCCP31.8-3-5S
load 7936 cmterm_7936.3-3-15-0
load 7937 apps37sccp.1-1-1-1
load 7960-7940 P00308000500
load 7941 SCCP41.8-3-5S
load 7941GE SCCP41.8-3-5S
load 7942 SCCP42.8-3-5S
load 7945 SCCP45.8-3-5S
load 7961 SCCP41.8-3-5S
load 7961GE SCCP41.8-3-5S
load 7962 SCCP42.8-3-5S
load 7965 SCCP45.8-3-5S
load 7970 SCCP70.8-3-5S
load 7971 SCCP70.8-3-5S
load 7975 SCCP75.8-3-5S
load 521G-524G cp524g-08-01-13
load 525G spa525g-7-1-7
UC520#

Also, we thought we knew how to run the debug, but the steps or a link to such steps would be greatly appreciated.

from the command prompt...

UC520#term mon

UC520#debug tftp packets

after you rebooted the phone and it comes up...

UC520#un all

Thanks

UC520#debug tftp packets
TFTP Packet debugging is on
UC520#
.May 13 19:18:57.355: TFTP: Server request for port 51096, socket_id 0x88BF4504 for process 132
.May 13 19:18:57.355: TFTP: read request from host 10.1.1.45(51096) via Vlan100
.May 13 19:18:57.355: TFTP: Looking for CTLSEP001DA23E7BD5.tlv
.May 13 19:18:57.355: TFTP: Sending error 1 No such file
.May 13 19:18:57.375: TFTP: Server request for port 51097, socket_id 0x88BF4504 for process 132
.May 13 19:18:57.375: TFTP: read request from host 10.1.1.45(51097) via Vlan100
.May 13 19:18:57.375: TFTP: Looking for SEP001DA23E7BD5.cnf.xml
.May 13 19:18:57.379: TFTP: Opened system:/its/XMLDefault7960.cnf.xml, fd 10, size 1099 for process 132
.May 13 19:18:57.379: TFTP: Sending block 1 (retry 0), socket_id 0x88BF4504
.May 13 19:18:57.379: TFTP: Received ACK for block 1, socket_id 0x88BF4504
.May 13 19:18:57.379: TFTP: Sending block 2 (retry 0), socket_id 0x88BF4504
.May 13 19:18:57.383: TFTP: Received ACK for block 2, socket_id 0x88BF4504
.May 13 19:18:57.383: TFTP: Sending block 3 (retry 0), socket_id 0x88BF4504
.May 13 19:18:57.383: TFTP: Received ACK for block 3, socket_id 0x88BF4504
.May 13 19:18:57.383: TFTP: Finished system:/its/XMLDefault7960.cnf.xml, time 00:00:00 for process 132
.May 13 19:18:57.423: TFTP: Server request for port 51098, socket_id 0x88BF4504 for process 132
.May 13 19:18:57.423: TFTP: read request from host 10.1.1.45(51098) via Vlan100
.May 13 19:18:57.423: TFTP: Looking for P00308000500.loads
.May 13 19:18:57.459: TFTP: Opened flash:/phones/7940_7960/P00308000500.loads, fd 10, size 458 for process 132
.May 13 19:18:57.459: TFTP: Sending block 1 (retry 0), socket_id 0x88BF4504
.May 13 19:18:57.463: TFTP: Received ACK for block 1, socket_id 0x88BF4504
.May 13 19:18:57.463: TFTP: Finished flash:/phones/7940_7960/P00308000500.loads, time 00:00:00 for process 132
.May 13 19:19:13.043: TFTP: Server request for port 50370, socket_id 0x84C4735C for process 132
.May 13 19:19:13.043: TFTP: read request from host 10.1.1.45(50370) via Vlan100
.May 13 19:19:13.043: TFTP: Looking for CTLSEP001DA23E7BD5.tlv
.May 13 19:19:13.043: TFTP: Sending error 1 No such file
.May 13 19:19:13.107: TFTP: Server request for port 50371, socket_id 0x84C4735C for process 132
.May 13 19:19:13.107: TFTP: read request from host 10.1.1.45(50371) via Vlan100
.May 13 19:19:13.107: TFTP: Looking for SEP001DA23E7BD5.cnf.xml
.May 13 19:19:13.111: TFTP: Opened system:/its/XMLDefault7960.cnf.xml, fd 10, size 1099 for process 132
.May 13 19:19:13.111: TFTP: Sending block 1 (retry 0), socket_id 0x84C4735C
.May 13 19:19:13.115: TFTP: Received ACK for block 1, socket_id 0x84C4735C
.May 13 19:19:13.115: TFTP: Sending block 2 (retry 0), socket_id 0x84C4735C
.May 13 19:19:13.115: TFTP: Received ACK for block 2, socket_id 0x84C4735C
.May 13 19:19:13.115: TFTP: Sending block 3 (retry 0), socket_id 0x84C4735C
.May 13 19:19:13.119: TFTP: Received ACK for block 3, socket_id 0x84C4735C
.May 13 19:19:13.119: TFTP: Finished system:/its/XMLDefault7960.cnf.xml, time 00:00:00 for process 132
.May 13 19:19:13.359: %IPPHONE-6-REG_ALARM: 25: Name=SEP001DA23E7BD5 Load=8.0(5.0) Last=Initialized
.May 13 19:19:13.359: %IPPHONE-6-UNREGISTER_ABNORMAL: ephone-46:SEP001DA23E7BD5 IP:10.1.1.45 Socket:39 DeviceType:Phone has unregistered abnormally.
.May 13 19:19:13.359: %IPPHONE-6-REGISTER: ephone-46:SEP001DA23E7BD5 IP:10.1.1.45 Socket:48 DeviceType:Phone has registered.
.May 13 19:19:14.611: TFTP: Server request for port 50372, socket_id 0x84C4735C for process 132
.May 13 19:19:14.611: TFTP: read request from host 10.1.1.45(50372) via Vlan100
.May 13 19:19:14.611: TFTP: Looking for SEP001DA23E7BD5.cnf.xml
.May 13 19:19:14.611: TFTP: Opened system:/its/XMLDefault7960.cnf.xml, fd 10, size 1099 for process 132
.May 13 19:19:14.611: TFTP: Sending block 1 (retry 0), socket_id 0x84C4735C
.May 13 19:19:14.611: TFTP: Server request for port 50373, socket_id 0x88BCA614 for process 209
.May 13 19:19:14.611: TFTP: read request from host 10.1.1.45(50373) via Vlan100
.May 13 19:19:14.611: TFTP: Looking for RINGLIST.XML
.May 13 19:19:14.635: TFTP: Opened flash:/ringtones/RingList.xml, fd 11, size 2823 for process 209
.May 13 19:19:14.635: TFTP: Sending block 1 (retry 0), socket_id 0x88BCA614
.May 13 19:19:14.635: TFTP: Received ACK for block 1, socket_id 0x84C4735C
.May 13 19:19:14.635: TFTP: Sending block 2 (retry 0), socket_id 0x84C4735C
.May 13 19:19:14.639: TFTP: Received ACK for block 1, socket_id 0x88BCA614
.May 13 19:19:14.639: TFTP: Sending block 2 (retry 0), socket_id 0x88BCA614
.May 13 19:19:14.639: TFTP: Received ACK for block 2, socket_id 0x84C4735C
.May 13 19:19:14.639: TFTP: Sending block 3 (retry 0), socket_id 0x84C4735C
.May 13 19:19:14.643: TFTP: Received ACK for block 2, socket_id 0x88BCA614
.May 13 19:19:14.643: TFTP: Sending block 3 (retry 0), socket_id 0x88BCA614
.May 13 19:19:14.643: TFTP: Received ACK for block 3, socket_id 0x84C4735C
.May 13 19:19:14.643: TFTP: Finished system:/its/XMLDefault7960.cnf.xml, time 00:00:00 for process 132
.May 13 19:19:14.703: TFTP: Received ACK for block 3, socket_id 0x88BCA614
.May 13 19:19:14.703: TFTP: Sending block 4 (retry 0), socket_id 0x88BCA614
.May 13 19:19:14.707: TFTP: Received ACK for block 4, socket_id 0x88BCA614
.May 13 19:19:14.707: TFTP: Sending block 5 (retry 0), socket_id 0x88BCA614
.May 13 19:19:14.707: TFTP: Received ACK for block 5, socket_id 0x88BCA614
.May 13 19:19:14.711: TFTP: Sending block 6 (retry 0), socket_id 0x88BCA614
.May 13 19:19:14.711: TFTP: Received ACK for block 6, socket_id 0x88BCA614
.May 13 19:19:14.711: TFTP: Finished flash:/ringtones/RingList.xml, time 00:00:00 for process 209
.May 13 19:19:14.743: TFTP: Server request for port 50374, socket_id 0x84C4735C for process 132
.May 13 19:19:14.743: TFTP: read request from host 10.1.1.45(50374) via Vlan100
.May 13 19:19:14.743: TFTP: Looking for DISTINCTIVERINGLIST.XML
.May 13 19:19:14.767: TFTP: Opened flash:/ringtones/DistinctiveRingList.xml, fd 10, size 2823 for process 132
.May 13 19:19:14.767: TFTP: Sending block 1 (retry 0), socket_id 0x84C4735C
.May 13 19:19:14.767: TFTP: Received ACK for block 1, socket_id 0x84C4735C
.May 13 19:19:14.767: TFTP: Sending block 2 (retry 0), socket_id 0x84C4735C
.May 13 19:19:14.771: TFTP: Received ACK for block 2, socket_id 0x84C4735C
.May 13 19:19:14.771: TFTP: Sending block 3 (retry 0), socket_id 0x84C4735C
.May 13 19:19:14.775: TFTP: Received ACK for block 3, socket_id 0x84C4735C
.May 13 19:19:14.775: TFTP: Sending block 4 (retry 0), socket_id 0x84C4735C
.May 13 19:19:14.779: TFTP: Received ACK for block 4, socket_id 0x84C4735C
.May 13 19:19:14.779: TFTP: Sending block 5 (retry 0), socket_id 0x84C4735C
.May 13 19:19:14.779: TFTP: Received ACK for block 5, socket_id 0x84C4735C
.May 13 19:19:14.779: TFTP: Sending block 6 (retry 0), socket_id 0x84C4735C
.May 13 19:19:14.783: TFTP: Received ACK for block 6, socket_id 0x84C4735C
.May 13 19:19:14.783: TFTP: Finished flash:/ringtones/DistinctiveRingList.xml, time 00:00:00 for process 132un all
All possible debugging has been turned off
UC520#

Thanks!

The following command actually fixed it for me.  We ended up have to reboot the entire UC unit after work hours, and then it propogated to the 2nd phone.  Have you restarted the phone since added the line below?

on the ephone config

type 7960 addon 1 7914 2 7914

Jeremy

I was able to register the phone via CUE and it shows up as Phone Type: 7960/14.

I have assigned ext number on the 7914 but all red lights.

I have not re-booted the system but  re-booted the phone a billion times

Do you think I need to add the command even though it has shown up on the CUE?

I will do a re-boot after hours and let you know.

Thanks for your quick response BTW!

Not sure if it helps or not, but here is the ephone config for 1 of our receptionists phones.  There are actually 2 - 7914's, I just removed all the buttons to keep it short.

ephone  49
device-security-mode none
video
mac-address 0024.14B2.CE35
ephone-template 16
username "tbarnes" password ****
type 7960 addon 1 7914 2 7914
button  1:62 2w20 3w36 4w10
button  5w39 6w15 7w40 8w25
button  9w14 10w17 11w27 12w31
button  13w24 14w41 15w26

First number is the button on the phone or 7914, and the 2nd number is the ephone-dn associated with users.  'w' represents watch, if the line is on a call, if there are VM's waiting, etc, etc.

Jeremy

I tried this with CCA 2.2 (added a 7914 to a 7961).  it worked.  So I am trying to figure out what happened to you?

I looked at the tftp-server statements, and I didnt see a 7914 load.  I do have this in mine.

tftp-server flash:/phones/7914/S00105000400.sbn alias S00105000400.sbn

So I wonder, did you use the Phone Load Manager of CCA 2.2 to click the request for that phone load to be put on flash, CNF files created and load statements to telephony-service?  Cause CCA will do that all for you.

I was also recently told that simply dragging and dropping a phone load from your desktop into the CCA topology ICON for UC500 will also do all this, but that I didnt try.  But heads up cause I dont think thats well known.  The idea is CCA is supposed to make life easier, so this is a big concern for us.