Solved: LMS Backups are failing

rnieuwhof · ‎05-13-2009

I am running CW LMS 3.1 on Windows.

My backups are failing due to a validation error on DFNINVDB. I have attached the section of the d:\cscopx\backup\BackupInfo.txt file. Any assistance appreciated!

Thanks,

Rob

<strong>Attachment Keywords : </strong>

1) CiscoWorks_Backup_Error.txt

Joe Clarke · ‎05-13-2009

You need to use the NMSROOT/bin/restorebackup.pl command. For example, to restore generation 10:

NMSROOT/bin/perl NMSROOT/bin/restorebackup.pl -d D:\backup -gen 10

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Joe Clarke · ‎05-14-2009

This log just confirms that CTMJrmServer is down. Where are you seeing the OutOfMemory errors?

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Joe Clarke · ‎05-14-2009

That's a command argument, not an error. Post the CTMJrmServer.log, the output of pdreg -l CTMJrmServer, the jrm.log, and the output of pdshow.

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Joe Clarke · ‎05-14-2009

Jrm is unable to properly authorize itself. your current system identity user is admin. If you are integrated with ACS, and admin is not a user configured in ACS with full access to all of the LMS devices, applications, and tasks, you will need to define such a user in ACS, then go to Common Services > Server > Security > System Identity Setup, and define that user in LMS.

Once the System Identity User is corrected, restart Daemon Manager, and LMS should be working for you.

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Joe Clarke · ‎05-13-2009

It appears your dfmInv database is corrupt. You will either need to restore from a known good backup, or reinitialize your DFM Inv database. to reinitialize the database, run:

NMSROOT/bin/perl NMSROOT/bin/dbRestoreOrig.pl dsn=dfmInv dmprefix=INV

rnieuwhof · ‎05-13-2009

How do I actually Restore from an iteration in my backup location?

Joe Clarke · ‎05-13-2009

You need to use the NMSROOT/bin/restorebackup.pl command. For example, to restore generation 10:

NMSROOT/bin/perl NMSROOT/bin/restorebackup.pl -d D:\backup -gen 10

rnieuwhof · ‎05-13-2009

Won't that command restore ALL of my databases from that restore generation? Do I HAVE TO restore them all or can I just do the DFM DB? Am I missing something?

rnieuwhof · ‎05-14-2009

We did a restore as suggested. Still have one issue: The JRM Service will not start. I am seein HeaDumpOutofMemory erros and have attached my ISeververUI.log.

Rob

Joe Clarke · ‎05-14-2009

This log just confirms that CTMJrmServer is down. Where are you seeing the OutOfMemory errors?

rnieuwhof · ‎05-14-2009

I am seeing that error in Sysinternals Process Explorer....

Screenshot attached.....

Joe Clarke · ‎05-14-2009

That's a command argument, not an error. Post the CTMJrmServer.log, the output of pdreg -l CTMJrmServer, the jrm.log, and the output of pdshow.

rnieuwhof · ‎05-14-2009

Output from pdreg:

D:\>pdreg -l CTMJrmServer

Process = CTMJrmServer

Path = D:\CSCOpx\bin\cwjava.exe

Flags = -cw D:\CSCOpx -cw:jre lib/jre -XX:+HeapDumpOnOutOfMemoryE

rror -cp:p MDC/tomcat/webapps/rme/WEB-INF/classes,MDC/tomcat/webapps/rme/WEB-INF

/lib/ctm.jar,MDC/tomcat/webapps/rme/WEB-INF/lib/log4j.jar com.cisco.nm.rmeng.jrm

wrapper.server.CTMJobManagerServer ATLAP05

Startup = Started automatically at boot.

Dependencies = jrm TomcatMonitor EssentialsDM

** NOTE **

Only the last pices of the jrm.log is attached due to the size of the log fine (160MB)

Rob

Joe Clarke · ‎05-14-2009

Jrm is unable to properly authorize itself. your current system identity user is admin. If you are integrated with ACS, and admin is not a user configured in ACS with full access to all of the LMS devices, applications, and tasks, you will need to define such a user in ACS, then go to Common Services > Server > Security > System Identity Setup, and define that user in LMS.

Once the System Identity User is corrected, restart Daemon Manager, and LMS should be working for you.

rnieuwhof · ‎05-14-2009

Your gentle prodding led me to that exact resolution. Thanks for your paitince and training!

Rob