IP Communicator Shared Lines

Answered Question
May 13th, 2009

Hello, Hope someone can help me with this scenario. We have a user on an IP Communicator call at home with ext. 1234 and he gets another call and his secretary in the office answer ext.1234 which is on her phone.

When she answers ext. 1234 from her phone, the boss at home on his ext. 1234 gets put on home.

Please tell me if that is normal or not.

Thanks

I have this problem too.
0 votes
Correct Answer by testeven about 7 years 6 months ago

Hi,

When a call is answered on a shared line, the other phone with the shared line will see "remote in use". The shared-lines behavior is explained in the link below:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_0_1/ccmsys/a03dn.html

If this helps, please rate.

Regards,

Teresa.

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