Man, it is problem after problem today.
I have a 52 user UC500 with the expansion license for 64 users. I rebooted the UC unit and couldn't get outbound calls. I looked at the CCA and my VIC and T1 slots are showing as empty! I have no idea how this happened or how to get the card to show up again. The VIC card is an additional FXO card we added, but the T1 card is built into the system. Can someone please provide some assistance on how to get the cards to show back up again? Luckilly it is after hours, but come 7am tomorrow morning this is going to be a major mess.
I just tested 48U to 64U licesnse upgrade and it worked fine. UC500 required you to do a 48U to 64U upgrade, so even in the unlikely event that licencse file was invalid or corrupt, the config will still revert back to 48U config. As noted earlier in the thread, the T1 config should not be impacted at all by the license upgrade either. TAC case ID would be very helpful in finding root cause for your issue.