Unanswered Question
May 14th, 2009
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i have cisco 2851 router in which 2 port serial WIC card is installed which is not getting recognized.The sw is C2800NM-ADVIPSERVICESK9-M), Version 12.4(9)T7, RELEASE SOFTWARE (fc3).On power on getting o/p like

May 12 10:17:14.687: %GT96K_FEWAN-1-UNKNOWN_WIC: NM slot 0, wic card has an unknown id 589

*May 12 10:17:15.207: %GT96K_FEWAN-1-UNKNOWN_WIC: NM slot 0, wic card has an unknown id 589

show diag o/p says

WIC Slot 1:

Unknown WAN daughter card

WIC module not supported/disabled in this slot

This particular card is supported on cisco 2851-Hwic slot.Is it a s/w issue because which card is not getting detected. I have 6 numbers of 2851 router with same s/w on which i am getting same problem.

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Jon Marshall Thu, 05/14/2009 - 01:18
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From the datasheet -

"Serial and asynchronous HWICs are supported in the HWIC slots of Cisco 1800, 2800, and 3800 Series Integrated Services Routers, except the Cisco 1861. Table 2 indicates which platforms are supported. These HWICs are supported in all Cisco IOS Software feature sets. The minimum Cisco IOS Software release required is Release 12.4(20)T or 12.4(23). Software support also includes 12.4(15)T.."

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