Has anybody tried pulling CDR reports based on Departments? I've end-users configured with their Deparment names. When I am trying to pull CDR reports by department, it is asking for the UserID and not the department name.
I've tried pulling the reports from:
User Report >> Bills >> Deparment >> Asking for UserID.
If I give any user ID it shows me the CDR for that user and no option to see CDR by department.
Thanks in advance