CDR by department in UCM 6

Unanswered Question
May 14th, 2009
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Hi Group,


Has anybody tried pulling CDR reports based on Departments? I've end-users configured with their Deparment names. When I am trying to pull CDR reports by department, it is asking for the UserID and not the department name.


I've tried pulling the reports from:

User Report >> Bills >> Deparment >> Asking for UserID.


If I give any user ID it shows me the CDR for that user and no option to see CDR by department.


Thanks in advance


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htluo Thu, 05/14/2009 - 05:43
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That's by designed.


When running a department report, CAR will as for a user ID (which is the manager of the department). Then CAR will generate a report for all subordinates of that user.


The manager/subordinate relationship was established by the "Manager ID" in CUCM > User Management > End User. If CUCM is integrated with LDAP, this filed will be synchronzed from LDAP.


Hope this helps.


Michael

http://htluo.blogspot.com

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