I have a customer using Cisco Call manager 6.1.2 IPT solution. The customer has gone with CALLXPRESS as his Voice mail Solution. I have successfully integrated CALLXPRESS with CCM and it is working fine. Now CALLXPRESS is using 505 as its Voicemail Piolt number which is also a DID number. Apparently their Auto Attendant system is also configured on the DID number. Now customer requirement is after office hours when the receptionist leaves the office she should transfer her calls to this pilot number. her DID number is 500. Now comes the problem CALLXPRESS will treat any FORWARDED call as a voice MAIL call and only a DIRECT call to the DID wil be answered by the AA. The vendor has asked me to TRANSLATE any calls COMING to thr RECEPTION after office hours to 505 such that any calls coming to 500 will DIRECTLY land on 505 and not 500. I cannot FORWARD any calls like no forward to CTI ROUTE POINT, nothing at all. HOW do i do this TRANSLATION?
PLEASE HELP!!!! THIS IS VERY MPORTANT!!!!