I am working in the implementation of a call center with up to 120 agents based on Avaya MG8300. All the agents will use avaya soft phone and the switches are Cisco 2960.
I like to have some tips and advise to properly set up QoS in the Switches.
I think auto qos feature is designed to work with Cisco IP phones not third party.
Because all the agents will use soft phone I wouldn't assign QoS by physical port or VLAN, so how should I set the equipment to classify voice and data packets coming from the same device?
I will appreciate all assistance you can give me.