IPCCX 4.0(2) SQL Issue

Answered Question
May 14th, 2009
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Hi all.

The issue is about IPCCX Cluster HA, 2 nodes cluster.

In the Data Store control center the following message appears under Agents and Configuration Datastores.

"Error occurred while performing the operation. The cluster information and subscriber configuration does not match.

The subscriber might be dropped (Please check SQL server log for more details). Administrator need to refer the documentation on how to resolve this issue"


Under SQL enterprise manager a lot of logs like the following appears

"WRN craCheckLastActions :Publication (cra_agent_pub) does not exist!"


Need help, please.


Regards

Correct Answer by irisrios about 7 years 10 months ago

Try to de-activate and then re-activate the data stores on the SQL Subscriber box.


Cisco IPCC Express Edition IP/IVR Troubleshooting FAQ:

http://www.cisco.com/en/US/products/sw/custcosw/ps3651/products_qanda_item09186a0080988a7e.shtml#trouble-faq


Cisco Customer Response Solutions Servicing and Troubleshooting Guide:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_4_0/troubleshooting/401/crs401st.pdf


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Correct Answer
irisrios Wed, 05/20/2009 - 07:48
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Try to de-activate and then re-activate the data stores on the SQL Subscriber box.


Cisco IPCC Express Edition IP/IVR Troubleshooting FAQ:

http://www.cisco.com/en/US/products/sw/custcosw/ps3651/products_qanda_item09186a0080988a7e.shtml#trouble-faq


Cisco Customer Response Solutions Servicing and Troubleshooting Guide:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_4_0/troubleshooting/401/crs401st.pdf


arani Mon, 05/25/2009 - 22:46
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Hi irisrios

thank you for your help.

The issue was solved de-activating and then re-activating the data stores.


Regards

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