1. start fixing the million (or so) broken links in cisco.com ... most of the time finding info within is very-time consuming
2. avoid using a thousand words when a couple of words will give you the message; in other words, keep it simple
... most of the time you feel the tech documentation is written by the marketing department
3. don't invent stupid terms such as Online Insertion & Removal (OIR) for something universally known as hot-swap; you're funny but don't cry later when everybody tells you learning Cisco tech is a steepy process; it is ... definetly