I have a route pattern that needs to dial 811 on an outside line. 9.811 works, but when the user dials it, they have to wait a long time for the connection to be made. If I enter patter 9.811# and they enter the # it goes right away, but if they forget the # they get an invalid number.
1) How can I speed it up, is urgent priority the only way?
2) How can I have the pattern accept 9.811 and 9.811# also? Do I need to set up two route patterns?
Thanks in advance,
You get IDT if you have overlapping numbers (It's expected and documented), the solutions are:
a) create a non-overlapping dial plan
b) keep overlapping but check urgent priority
those are the only options to have it go immediately
if this helps, please rate