Auto Attendant Looping

Unanswered Question
May 15th, 2009

OK, I have a new random problem with the AA. I have a main auto attendany (x600) that is mapped through the main line DID. One of the options is to press 4 to be forwarded to another Auto Attendant for Accounting (x601). The odd thing is when you get put into the second AA all of the option buttons take you back to the main greeting (AA 600). The options are set properly in CME but they won't dial the correct numbers, it just loops back to the main greeting. I don't have access to the CCA anymore. Can anyone help? I need to get this working by 3PM EST today before the night attendant kicks off.

Thanks,

Jorge

I have this problem too.
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jorgediaz77 Fri, 05/15/2009 - 12:38

I managed to work around it by setting my option as anohter DID that dials directly into the second AA. Everything works great now.

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