Changing Softkey Order

Unanswered Question
May 15th, 2009
User Badges:

Where in CCM 6.0.1 can I change the softkey order for a standard user? I would also like to add abbrdial to the softkeys for this user but is is not an option.

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Jaime Valencia Fri, 05/15/2009 - 12:20
User Badges:
  • Cisco Employee,
  • Hall of Fame,


under softkey template option, you cannot modify std templates, so copy and rename it.

then you can modify it with the configure softkey layout option



if this helps, please rate

Mojo1 Fri, 05/15/2009 - 13:17
User Badges:

I created a copy and renamed it like you said. I wold like the abbrdial softkey and this is not an option. Since I can Create AbbrDial Numbers for the device how come there is not a key for this?

Mojo1 Fri, 05/15/2009 - 13:58
User Badges:

How can I add an AbbrDial softkey option if one is not listed. I thought this was a standard softkey option to put in a template.

Rob Huffman Sat, 05/16/2009 - 09:09
User Badges:
  • Super Red, 40000 points or more
  • Hall of Fame,

    Founding Member

  • Cisco Designated VIP,

    2017 IP Telephony, Unified Communications

Hi Bill,

These type of Speeddials are accessed by keeping the Handset On-Hook, dialing the applicable Speed Dial Code (for example 15 followed by pressing the AbbrDial Softkey) the number programmed against Speed Dial 15 will then be called;

Just to clarifiy, the AbbrDial Softkey is not available in any Template :) It is inherently there when On-Hook dialing.

Hope this helps!



This Discussion