05-15-2009 12:34 PM - edited 03-18-2019 11:03 PM
I'm trying to get a transfer from one phone system integration out another phone system integration port.
Not working. I understand that by default it uses the same port it came in on, but I was hoping to use phone system trunks. No luck.
Documentation is lacking. :(
05-15-2009 03:03 PM
If a call came in on one port, it will be transfered back out on the same port. However if a call comes in on one integration and dials an extension id of an object assigned to a diffrent integration, Cisco Unity Connection can pre-pend a trunk number in front of the transfer string.
You configure this in Cisco Unity Connection Administration (CUCA). In CUCA, expand Telephony Integrations, then click Trunk.
On the Search Phone System Trunks page, on the Phone System Trunk menu, click New Phone System Trunk.
On the New Phone System Trunk page, enter the following settings for the phone system trunk and click Save.
From Phone System
Click the display name of the phone system that you are creating a trunk for.
To Phone System
Click the display name of the phone system that the trunk will connect to.
Trunk Access Code
Enter the extra digits that Cisco Unity Connection must dial to transfer calls through the gateway to extensions on the other phone system.
05-16-2009 05:53 PM
So you are saying no matter what, the call will always go out the same integration it comes in on?
The only option I have, is to prepend a prefix on the number being dialed via the phone system trunk definitions?
Is there no way to route a call coming in on one integration out another integration?
11-10-2009 03:42 PM
Just to confirm here, When you insert a code into this section, the call actually transfer from Unity, with Code + transfer number to CUCM, then CUCM routes the call?
11-10-2009 03:44 PM
I answered my own question. So I used a "6" in my between integration 1 to integration 2. Unity transfer to CUCM with 6XXXX. I created a route pattern, 6.XXXX. PreDot strip the 6 and the call routed.
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