Just a quick question. With CRS Editor, we can connect to a database (via Data Source Name, âDSNâ) to retrieve some data which then can be processed by our script in order to present the information to an end-user.
Is there any support within Cisco Unified Contact Center Express 7 to retrieve data from a web service?
If not, what will be a good approach to the next scenario?
We have an application server which exposes a web service that returns XML data; data is coming from a database which must not be accessed directly by any application but through the web service, always.
1. Implement a Java component to invoke the web service and returns the XML data. The java component is used along with the CRS's XML steps.
2. Invoke the web service by a Java component. The component processes the info and store it in a âpublicâ DB. Then, from CRS Editor, I connect to the âpublicâ DB via DSN.
3. Anything else?
It would be great if you can point me to some Contact Center Express 7 references.