One of my customer reported that couples of agent's state gets automatically change to "Not ready" and one agent's state change to logout.
I have enquired with supervisor and get following confirmations are
1) Supervisor never made agent's state change.
2) No calls were received, means no RONA.
Is there any way to identify from database, how this happened and who did make that affected agent state change?
Please adviceâ¦ it would be much appreciated.