I have IPCC Enterprise with outbound auto dialer with PREDICTIVE_ONLY mode to provide some IVR announcement to customer.
I am facing some problem with the auto dialer. When the call is connected to the customer it does not play automatic IVR music. Customer has to say hello or something to hear the music. If the customer does not say any thing in between 5 second then the calls are dropping.
Now I need to know how I can remove the voice detection option? Or how I can configure like, it will wait for 7 second to play IVR prompt, In between 7 second if the customer say hello...then it will play the prompt, If the customer does not say anything then it will start play prompt after 7 second.