is it possible that when an cad recieve a call the system say the queue name before speak with the caller
for example lets say there CSQA and CSQB
if call come to a CAD the system tell say CSQA the the caler get trnafered to that CAD??
also is there any way if the calle put lets say membership number through DTMF then get queued when transfered to first availabl CAD the system disply somthing like popup the number that caller enter first when called??