Is it possible to force the call manager to start a new stream (MOH .wav file played from the begining) for the music on hold each time a line is placed on hold for a dedicated music?
I have to configure a MOH for an in-house paging system.
The MOH .wav file is:
"Please stay on line, the employee has been paged (with music as background)" + 30 sec music.
The call is placed on a CTI-Port and the CTI-port is on hold during the time the caller is waiting.
For the first call, it is ok, the MOH start and the caller hears the announcement from the beginning.
If another call comes after a few second, the caller hears the MOH from where the first call is. For example, the caller hears "been paged + music"
Multicast isn't allowed and I tried to set and unset the option "Play continuously (repeat)" no change the music isn't played from the begining for the second call.
The callmanager has been recently upgraded from Version 4.1 to 6.1(3).