Hi,

If you are using Multicast MOH, change it to Unicast and give it a try.

Continuous Play Mode causes the MOH server to stream the data from the audio source file in a loop. This means that as soon as it has streamed the file from start to finish, it immediately begins streaming from the start again. This continues for as long as this audio source is being streamed.

The MOH server keeps track of how many MOH output streams are connected to each audio source, and when the count reaches zero, the audio source streaming is stopped. The fixed audio source is always played continuously and is not stopped. If Multicast support is selected for this audio source, the audio source is played continuously, because the MOH server does not know when held devices are listening at a Multicast Point.

One shot play mode is designed to support one connection at a time. It works as long as only one user is connected

to a given audio source. The connected user always hears the complete audio clip from the beginning exactly one time.

When the clip ends, the user hears silence until being retrieved from hold.

Regards,

Teresa.

If this helps, please rate :)