Cisco Unity Express 7.0 Routing using DNIS Digits

Unanswered Question
May 18th, 2009
User Badges:

I have a customer who we are setting up 10 different call flows using call handlers. He wants to know using the Unity if there is a way to route the calls by DNIS digits to a sales person. Is there any way this may be done without purchasing IVR on CCX.


  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Loading.
paolo bevilacqua Mon, 05/18/2009 - 13:11
User Badges:
  • Super Gold, 25000 points or more
  • Hall of Fame,

    Founding Member

Yes, it is quite a simple job done by custom scripts in the CUE.

paolo bevilacqua Mon, 05/18/2009 - 13:16
User Badges:
  • Super Gold, 25000 points or more
  • Hall of Fame,

    Founding Member

You are welcome. Please remember to rate useful posts with the scrollbox below.

Actions

This Discussion