I have configured an ICM Call Variable to show in CAD. The variable is filled in a routing script and for 3 DN's it is displaying the right information.
Last week I added another DN with a different value to be displayed through this variable, but the variable never shows the value I assigned; it remains empy.
I had exactly the same problems upon creation of this Call Variable (the first in our environment), but for reasons not clear to me, it started working.
Any thoughts as where to look next?
I had exactly the same problem which was resolved by restarting the CAD services.
In fact what I did was shutdown CAD on the A side and found that when running on the B side the data was displayed correctly. When I restarted the A side and made it active the data continued to be displayed.