Unity 4.0.5 "Caller system transfer issue"

Unanswered Question
May 19th, 2009


I am having a strange problem with unity caller system transfer. I have setup a CH for auto attendant. I have configured key mappings to send call to caller system transfer. But each time I enter the extension to be xfered to, unity says "you cannot be tranferred to this extension"

When I use the same extension on "attempt transfer for operator, ring subscriber extension" the callgoes through. So I do not have a CSS, partiton issue.. Is there something that needs to be done to allow caller system transfer.

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Ayodeji Okanlawon Tue, 05/19/2009 - 01:44


I have resolved this issue. The problem was this:

Caller system transfer uses "CS default system transfer" restriction table. This restriction table by default does not allow any call transfer, so I had to add a rule that allow transfers to extension numbers using (*)

On the other hand the "Attempt trasnfer" operation uses..Default transfer restriction table whic by default allows calls to be transfered.


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