i configured new pilot point with some members but i get one of the following status:
1- unknown ; if i don't associate the pilot point with jtapi user.
2- Unregistered ;if i accosiate the pilot point with jtapi user,and in this case i see astrange ip address in the page of CTI route point which refers to third party recording server,but this server has no any configuration on the CCM,so thestrange thing is how CTI route point see this ip and get it!!!
note: after creation the pilot point i resetall of the following :pilot point,cti route point , CTI manager service ,ccm services,and also Attendant console although i don't need it.
i tried to call the pilot point DN from my DN which is registered on the same cluster but i get a busy tone and also i get busy tone when i place the call from pstn .
the cluster composed of one publisher and 2 subscribers each has System version: 188.8.131.524-1.
your quick prompt is highly appreciated.