Agent Monitoring using 7921 wireless?

Unanswered Question
May 19th, 2009

Monitoring

CM 7.0/Unity 7.0 CCX 7.0

I have a customer who was requested to be able to do a monitor with a 7921 wireless phone. He wants to be able to walk around and use a feature code to monitor his agents that are using the Cisco agent desktop. On his old PBX systems he was able to do a station monitor using a feature code. The only way I know to do a monitor is using the Supervisor desktop software which he uses now to do this. Is this possible using Cisco phones? Any sugguestions?

I have this problem too.
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patty_spieker Tue, 05/19/2009 - 14:03

I set this up but can not find how to set up user id and password for this? I checked the CM under user id and password but was unable to get logged into the phone?

Jonathan Schulenberg Thu, 05/21/2009 - 13:46

Create a numeric-only username and password. You then have to grant that user remote monitoring access through /appadmin.

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