CM 7.0/Unity 7.0 CCX 7.0
I have a customer who was requested to be able to do a monitor with a 7921 wireless phone. He wants to be able to walk around and use a feature code to monitor his agents that are using the Cisco agent desktop. On his old PBX systems he was able to do a station monitor using a feature code. The only way I know to do a monitor is using the Supervisor desktop software which he uses now to do this. Is this possible using Cisco phones? Any sugguestions?