I have HQ location:
I also have a remote location where I have 5 agents. There is no IPCC Express server here. They are connected to HQ office via a T1. When I have all agents logged in and taking calls, when a customer calls the more calls that are in queue, the more the Queue greeting sounds garbled. Is there a way to make the audio file play locally on some server instead of the IPCC server at the HQ office? I am only getting the voice garbled on the callers listening to the audio file that is playing while they are in queue. The file that is playing across the WAN is 212K and if I have 5 agents, all 5 agents are streaming that file across the WAN. Is this my issue or is there a workaround?