CRS Scripting for email alerts

Unanswered Question
May 19th, 2009
User Badges:

Does anyone know the steps for setting up an email alert in a script? I want to send an email from a script to the Engineers when a caller get to the "System Trouble" step in the script.

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 4.5 (2 ratings)
Loading.
iftikharsyed_2 Tue, 05/19/2009 - 19:11
User Badges:

Hi,


You can use email components available in CRS script editor to

1. create,

2. attach

3. send email.

you can have the information related to a call in defined variables and attach the same information to email.


hth,

Regards,

Iftikhar Ahmed

slavr Wed, 05/20/2009 - 03:39
User Badges:

The Attached script might help you to understand how to send an email notification for a CRS script.


Regards


\Søren Lavard



Attachment: 

Actions

This Discussion