CRS Scripting for email alerts

Unanswered Question
May 19th, 2009

Does anyone know the steps for setting up an email alert in a script? I want to send an email from a script to the Engineers when a caller get to the "System Trouble" step in the script.

I have this problem too.
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iftikharsyed_2 Tue, 05/19/2009 - 19:11

Hi,

You can use email components available in CRS script editor to

1. create,

2. attach

3. send email.

you can have the information related to a call in defined variables and attach the same information to email.

hth,

Regards,

Iftikhar Ahmed

slavr Wed, 05/20/2009 - 03:39

The Attached script might help you to understand how to send an email notification for a CRS script.

Regards

\Søren Lavard

Attachment: 

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