05-19-2009 12:22 PM - edited 03-14-2019 04:06 AM
Does anyone know the steps for setting up an email alert in a script? I want to send an email from a script to the Engineers when a caller get to the "System Trouble" step in the script.
05-19-2009 07:11 PM
Hi,
You can use email components available in CRS script editor to
1. create,
2. attach
3. send email.
you can have the information related to a call in defined variables and attach the same information to email.
hth,
Regards,
Iftikhar Ahmed
05-20-2009 03:39 AM
05-20-2009 08:38 AM
Thank you. This helped alot.
05-22-2009 12:50 AM
Don't forget to rate... ;-)
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