05-19-2009 01:16 PM - edited 03-15-2019 06:05 PM
How can you identify which user(or device) answer calls on a Shared Line?
Thanks.
05-19-2009 03:25 PM
It is not straight foward but you could use CAR.
make sure you define the user ID in the phone configuration and add the person that "owns" the phone. do this for both phones. have these 2 users pull user reports and compare them.
alternatively log into CAR as admin and pull the Call detail records on both phones
05-21-2009 12:05 PM
Thanks dennis.
I will try going the the User Route route.
05-21-2009 12:05 PM
Thanks dennis.
I will try going the User Report route.
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