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Shared Line Reporting

howard.meikle
Level 1
Level 1

How can you identify which user(or device) answer calls on a Shared Line?

Thanks.

3 Replies 3

Dennis Mink
VIP Alumni
VIP Alumni

It is not straight foward but you could use CAR.

make sure you define the user ID in the phone configuration and add the person that "owns" the phone. do this for both phones. have these 2 users pull user reports and compare them.

alternatively log into CAR as admin and pull the Call detail records on both phones

Please remember to rate useful posts, by clicking on the stars below.

Thanks dennis.

I will try going the the User Route route.

Thanks dennis.

I will try going the User Report route.

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