Voicemail Storage Limits

Unanswered Question

We recently deployed a new UC500 system with the 48 user license.  In general, they are running at about 85% of the storage alotments.  There are roughly 35 mailboxes for users, and 3-4 for general use.  Is there anyway to increase the overall storage limitations?  E.g. is it stored on the flash card, and we can simply purchase a larger flash card?  Is there a way to store the VM's on the server we will be using for the Call Communicator?  Is there any other way to increase the limits, or move them?

Thanks for any suggestions in advance!

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Marcos Hernandez Tue, 05/19/2009 - 14:19
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The total voicemail capacity cannot be increased. We are adding an enhancement to CCA (in version 2.0 due in a few weeks) that will allow you to administer the voicemail box size per user and also decide whether or not a box is created for a user. This should aid in designing the voicemail storage capacity.

Thanks a lot,


Thanks Marcos, but is that to say, there is no way to physically increase the storage size?  Or create a secondary place to store it?  Meaning, if we are running at 85% within the first few days, their mailboxes will fill-up extremely fast, and calls(messages) will be lost.  This client receives a large amount of night and weekend calls where no one is around to pick them up, and they were limited to 13 VM's...we doubled the 775 default to 1500, but that is just for 1 mailbox.


Marcos Hernandez Wed, 05/20/2009 - 14:25
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Correct. Your only option today is to balance the voicemail storage quota. Like I said, CCA 2.0 will allow you to do this. Look for an announcement shortly.



Jerome Daroya Fri, 09/18/2009 - 19:22
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Hi Marcos,

Is there a way to find out the voicemail statistics using the CLI?

Jerome Daroya Mon, 09/21/2009 - 09:29
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thanks for the link.  I'm trying to figure out an issue when someone is recording a voicemail, it does not allow the caller to leave a message longer than a minute even though user's voicemail storage is only 5% utilized.  I checked on possible causes here on the community site and there a similar issue but with a SIP trunk.  The customer is using a T1 PRI circuit.  Any thoughts or recommendations on this?

Steven Smith Mon, 09/21/2009 - 09:38
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Have you checked the maximum message size for that user?

From the CUE Web Page (

Select Voice Mail -> MailBoxes

Click on the user in question and see the Maximum Caller Message Size field.  That is the time in seconds of the message that can be left.

Jerome Daroya Mon, 09/21/2009 - 09:57
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that was it...  each user had different settings and this particular one had the defaults.  thanks...


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