Unity Connection: Import User Error

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May 19th, 2009
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We have unity connection 2.1 & CCM 7.0.1. Unity is integrated with CCM. All config related to Unity is done in CCM & vice-versa.

For importing users from CCM, we created a user template in Unity. Buut whenever we press Import User we get an error " No User Template were Found".

Atached the screen shot for your reference...

Plz suggest.

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nesharm2 Tue, 05/19/2009 - 22:47
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Check Telephony Integrations--->Search Phone Systems--->

Check the AXL server settings and also the AXL user should be configured correctly and with same password.

Also check user templates which you are using ..does it have the correct phone system asscociated with it ?


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