UNity Connection: MWI ON/OFF not indicating

acharyr123 · ‎05-19-2009

Hi,

Unity connection & CCM is integrated properly & all the vocie ports are registered in CCM. I am able to send & read Voice Mails. Voice Pilot no is working fine. But the problem is MWI On/Off is not showing once msg is delivered or read out....plz suggest..

nesharm2 · ‎05-19-2009

When you dial MWI on/off numbers from the phone does the red light comes up ?

For example the mwi on off numbers and 7001 and 7002. If you dial those numbers does the red light turns on and off ?

- check the setting under "Telephony Integration" -->"Phone System"

-also check Search Users ----> Edit User Basics ---> Message Waiting Indicators

acharyr123 · ‎05-20-2009

Yes, from our phone system when we dial the MWI ON number it Glow & after pressing MWI OFF it goes...

KonradStepniewski · ‎05-19-2009

Check your CSS and partitions for MWI lights on/off, VM ports and phones.

Voice mail ports should have access to MWI numbers and MWI numbers should be able to access phones.

Some more information about CSS and partitions:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/6x/dialplan.html#wp1044276

acharyr123 · ‎05-21-2009

Hi,

User phones & MWI ON/OFF numbers are in same CSS & Partition...Still the problem is happening..any sort of help would be appreciated..

acharyr123 · ‎05-21-2009

Hi,

SUer phones & MWI ON/OFF numbers are in same CSS & Partition...Still the problem is happening..any sort of help would be appreciated..