Any method to get the CDR if the subcriber have't turn on the CDR flag

russ.kwong · ‎05-19-2009

Did the database have the record if the CDR flag haven't turn on before?

Any method to find it or re-create it during the missing flag period?

htluo · ‎05-20-2009

CDR is a two-phase process.

Phase one:

If CDR enable flag was turned on on the box, "CallManager" service will write call records to CDR flat files.

Phase two:

If CDR scheduler was enabled, scheduler will load the CDR flat file into database.

If CDR flag was not turned on before, there's no way (no official way) to re-create the CDR files (phase one). Without phase one, of course phase two won't work.

The "unoffical way" would be using the "Cisco CallManager" logs to reconstruct the CDR flat files. This is not supported by Cisco. AFAIK, there's no existing tools to do that. If those data is really, really important to you, you may hire someone write a software to do that. Someone who is very experienced in CCM traces.

Michael

http://htluo.blogspot.com

russ.kwong · ‎05-20-2009

Thanks for answer, I would to like ask that if I using voice log translator would it be easier.

And default CCM trace (not in detail) include those record?

How many days did the logging keep in default?

Jaime Valencia · ‎05-20-2009

VLT does not show CDR records from traces, you need notepad to see that.

Only CUCM trace with checkbox: Enable CDR Trace has the info that was going to be written in a flat file.

No timeframe defined, only size and number of traces. The more calls and more processes logging info the less time between 1st and last trace.

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

htluo · ‎05-20-2009

Again, there's no existing tools can do that. You have to hire a developer to build a software for you.

Michael