Need to enable the CDR reports

Pandiyan.d · ‎05-19-2009

Hi,

I would like to enable the CDR reports at my Cisco Unified Communication Manager. So i would need to know, will it impact the call process or CUCM server once if i enable the CDR report?

My Contact Center Call volume per day - 3000

CUCM ver6.0

Publisher - 1 number

Subscriber - 2 number

IP Phone model 7941

Total number of IP phones are 300

ICM - ver 7.0

CVP - ver 4.0

The abover set up having the all servers at located in a one single location.

I am expecting from your valuable reply.

Thanks,

D. Pandiyan.

htluo · ‎05-20-2009

The impact is trivial (we expect less than 2% impact).

One thing to note is the "Zero Duration Flag" in service parameters. Make sure you do NOT enable it unless necessary. Once that flag is enabled, it'll significantly increase the number of CDR records.

On CDR load, I'd also recommend you use "Load CDR only" option (which doesn't load the CMR). This also speeds up the CDR load.

Thanks!

Michael

http://htluo.blogspot.com

Pandiyan.d · ‎05-20-2009

Hi,

Thanks for your reply. I think it's a bug with the ver 6.0.1 when we try to enable the CDR. And i think i need to upgrade the version. If you have any idea about this.

D. Pandiyan

htluo · ‎05-20-2009

6.0.1 is a pretty old version. You might run into high memory/CPU usage because of the memory leak bugs.

If you experienced those symptoms, please upgrade.

Michael