CCM automatic restart of 2 services

Answered Question
May 19th, 2009
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Hello guys,


I'm facing major issue with Call manager. Some days ago I got this automatic reboot on my CCM. Anyone have faced the same issue?


As far as I know noone did access my CCM and only this 2 services were restarted.

- Callmanager app

- CTI manager


This caused my contact center to stop working.


I'm using System version: 6.1.2.1000-13


Here is the LoG:


May 13 07:04:06, 127.0.0.1, Info, 140, : May 13 05:04:06.213 UTC : %CCM_SERVICEMANAGER-GENERIC-6-

ServiceStopped: Service stopped. Service Name:Cisco CTIManager App ID:Cisco Service Manager Cluster ID:

Node ID:cucm1, 50927

May 13 07:04:11, 127.0.0.1, Info, 141, : May 13 05:04:11.516 UTC : %CCM_SERVICEMANAGER-GENERIC-6-

ServiceStarted: Service started. Service Name:Cisco CTIManager Process ID:26260 App ID:Cisco Service

Manager Cluster ID: Node ID:cucm1, 50928

May 13 07:04:12, cucm1, Info, CTIManager, : DBL SDI Initialization successful, 50929

May 13 07:04:12, cucm1, Info, CTIManager, : SysLevel [127] UserMask [1] Enable [TRUE] File

[/var/log/active/cm/trace/dbl/sdi/dbl.log], 50930

May 13 07:04:15, cucm1, Info, CTIManager, : DBNotify SDI Initialization successful, 50931

May 13 07:04:15, cucm1, Info, CTIManager, : SysLevel [127] UserMask [2] Enable [TRUE] File

[/var/log/active/cm/trace/dbl/sdi/dbnotify.log], 50932

May 13 07:04:17, cucm1, Info, Cisco CTIManager, : SDIDBConfigData:Read successful. ServiceID=4,

NodeName=172.16.109.2, 50933

May 13 07:04:17, cucm1, Error, , : Unable to resolve the Syslog Server Name, 50934

May 13 07:04:53, 127.0.0.1, Info, 142, : May 13 05:04:52.954 UTC : %CCM_SERVICEMANAGER-GENERIC-6-

ServiceStopped: Service stopped. Service Name:Cisco CallManager App ID:Cisco Service Manager Cluster ID:

Node ID:cucm1, 50935

May 13 07:04:56, cucm1, Info, ccm, : DBL SDI Initialization successful, 50936

May 13 07:04:56, cucm1, Info, ccm, : SysLevel [127] UserMask [1] Enable [TRUE] File

[/var/log/active/cm/trace/dbl/sdi/dbl.log], 50937

May 13 07:04:58, cucm1, Info, ccm, : DBNotify SDI Initialization successful, 50938

May 13 07:04:58, cucm1, Info, ccm, : SysLevel [127] UserMask [2] Enable [TRUE] File

[/var/log/active/cm/trace/dbl/sdi/dbnotify.log], 50939

May 13 07:05:00, 127.0.0.1, Info, 143, : May 13 05:05:00.272 UTC : %CCM_SERVICEMANAGER-GENERIC-6-

ServiceStarted: Service started. Service Name:Cisco CallManager Process ID:26490 App ID:Cisco Service

Manager Cluster ID: Node ID:cucm1, 50940



Thank you all for your help and support!



Correct Answer by shrutid22 about 8 years 2 months ago

CCM_CALLMANAGER-CALLMANAGER-3-CallManagerFailure : Indicates some failure in the Cisco CallManager system. Additional Text [Optional] [String] Host name of hosting node. [String] IP address of hosting node. [String] Reason code. [Enum]


Explanation This alarm indicates that some failure occurred in the Cisco CallManager system.


Recommended Action Monitor for other alarms and restart Cisco CallManager service, if necessary.


Reason Code - Enum Definitions


Enum Definitions - Reason


Value Definition

1 Unknown

2 HeartBeatStopped

3 RouterThreadDied

4 TimerThreadDied

5 CriticalThreadDied

6 DeviceMgrInitFailed

7 DigitAnalysisInitFailed

8 CallControlInitFailed

9 LinkMgrInitFailed

10 DBMgrInitFailed

11 MsgTranslatorInitFailed

12 SuppServiceInitFailed



This is a BUG

http://www.cisco.com/en/US/ts/fn/631/fn63174.html

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Correct Answer
shrutid22 Wed, 05/20/2009 - 18:01
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CCM_CALLMANAGER-CALLMANAGER-3-CallManagerFailure : Indicates some failure in the Cisco CallManager system. Additional Text [Optional] [String] Host name of hosting node. [String] IP address of hosting node. [String] Reason code. [Enum]


Explanation This alarm indicates that some failure occurred in the Cisco CallManager system.


Recommended Action Monitor for other alarms and restart Cisco CallManager service, if necessary.


Reason Code - Enum Definitions


Enum Definitions - Reason


Value Definition

1 Unknown

2 HeartBeatStopped

3 RouterThreadDied

4 TimerThreadDied

5 CriticalThreadDied

6 DeviceMgrInitFailed

7 DigitAnalysisInitFailed

8 CallControlInitFailed

9 LinkMgrInitFailed

10 DBMgrInitFailed

11 MsgTranslatorInitFailed

12 SuppServiceInitFailed



This is a BUG

http://www.cisco.com/en/US/ts/fn/631/fn63174.html

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