MOC call control with IP comunicator in LCS 2005

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May 20th, 2009
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I have Cisco Unifed Precence 7.0.2 integrated with Microsoft LCS 2005 and MOC for remote cal control. Some users have 2 devices: 2 IP phones or an IP phone and Cisco IP comunicator on a laptop.

Users that have 2 Ip phones are working OK. When a user logs in to MOC, both IP phones ring. The line that the user answers is what MOC will control after that. This is a perfectly acceptable behavior.

Users that have an IP communicator are not OK.

When such a user logs into MOC, IP communicator is always used to make/receive calls. When IPC is not loaded on the laptop, MOC uses a computer to make/receive calls. Thus, user's IP phone is never utilized for remote call control.

Does anyone know of a way to provide user with an option to select IP phone over IP comunicator to remote call control by MOC.

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htluo Wed, 05/20/2009 - 16:24
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Take a look at http://www.cisco.com/en/US/docs/voice_ip_comm/cups/6_0_1/install_upgrade/deployment/guide/dgmsint.html#wp1049685


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If one of the two devices is Cisco IP Communicator and its status is registered, CTI Gateway uses that device.

If one of the two devices is Cisco IP Communicator, but it is not registered, CTI Gateway uses the alternate hard device.

If two hard devices exist on the shared line, CTI Gateway monitors the two devices while making a call on the shared line. When the user answers, CTI Gateway monitors that device.

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Michael

http://htluo.blogspot.com

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