Ahhh, I had forgotten about the editor. Another quick question though, my client has decided that they don't want a different holiday greeting, but would rather the main auto attendant pick up during holidays. Is there a way (besides manually changing the schedule) to have the holiday greeting be my main Auto Attendant?

Thanks,

Jorge

OK, now I have my aa_sbcs_v01.aef script, but I don't have an option to edit, I can just creat a new one, download or upload it. Am I missing something?

OK, I set up the new script and I see how to program the buttons but I don't see how to create a seperate set of button options for night time. Basically we have the buttons go to certain VM extensions at night vs. directly to blast groups during the day. Any thoughts?

Thanks,

Jorge

Unfortunately from what I understand of your desired operation this is not possible using just CCA or the CUE editor express on the GUI.  To have both time routed AA and a custom holiday prompt (separate from the after hours or business hours prompt that is) you will need to customize your script using the Unity Express Editor application.  More information on using this can be found here: http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a008041d950.shtml

If you only want the time based routing I suggest using the AA_SBCS_v01 or v02 scripts that come with the software pack and editing this through the CCA Auto Attendant page.  Note these cannot be edited through the CUE pages and will treat holidays like normal after hours.  If the custom holiday prompt is important to you, you can edit these scripts using the CUE editor referenced in the above link.  The editor can be slightly complicated, but this seems to be your best option.

See this is where I am confused. I just want the system to use the night attendant which is programmed on the main attendant using AA_SBCS_v02 to come on Monday during memorial day, which has been set in my holiday schedule. My understanding is that on Monday the system will see that a holiday is slated and will play the Holiday greeting.

It doesn't make any sense why I can't easily change the holiday greeting to be the same as the night greeting. YOu mention in the thread that by using v02 Holday's will be treated as normal after hours, does that mean that the same greeting that plays during the after hours will play on Monday when there is a scheduled holiday? If so then I shouldn't need to change anything.

Not a problem at all, thank you for clarifying for me. Looks like we are good to go :)