ICM 7.X Who cleared/dropped/ended the call !

Unanswered Question
May 20th, 2009

How we may find out in the ICM Historical/logger database, about a particular call, that who was actually call clearing/ending party, whether agent or calling customer?

I have this problem too.
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david.macias Thu, 05/21/2009 - 04:39

This is not really supported, however take a look at the database schema document, specially the section on the call disposition. This will give you a bit of insight on to what you can and can not see.


i.sims Fri, 08/28/2009 - 00:36

As far as I know, you can't do this within ICM. But if you are using Callmanager they you could look at the CDR records and check the OrigCauseCode and DestCausecode for the ISDN clear codes. If I remember right then causecode 16 indicates which end terminated the call (ie if OrigCauseCode was 16 and the call was inbound then it was the customer who cleared the call)


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