We have an agent in a contact centre that got the following error message
"CTI Warning: The call has failed for an unknown reason."
They use CTI Toolkit Agent Desktop, in unified contact centre enterprise.
I checked the agent logs and got the following. Has anyone come across anything similar?
05/18/09 11:23:25.175 3400 CTIOSSoftphone Thd(2524) CCtiOsSession::OnEvent, (EventCause:65535 EnablementMask:0xbc0002
MessageID:eCallFailedEvent ErrorMessage:The call has failed for an unknown