Andrei,

There are a couple of other ways to perform this logging if you don't want to write a text file. One way would be to create dummy skill groups (???_Option1,etc.), use the select resource step, when the call is queued just dequeue the call and perform the transfer. You would then use the historical reporting tool to report on those calls.

If you decide that you want to use the text file then you can use the create document step and write document step. Use the create step to pull the current text document into a variable, append the new data to the varible, then use the write step to write it back to the server. The problem you will run into here is when multiple callers call in at the same time. You may end up trying to read and write the document at the same time and data may be lost.