Historical Report Issue

Unanswered Question
May 21st, 2009

When i select the agent call summary report , and the filter parameter is set to resource group name or team names, does not apear all the agents, only apears the summary of the team supervisor.

Its strange because weeks before when i select that filter all the agents asociated to that group apears, but now they don't

I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
grisadovoy Fri, 05/22/2009 - 01:24


I had similar problems on IPCCX 4.5.

Say,please, if create report with Begin Date (when system works correctly) and End Date - today.Is there information about today?

My problem was resolved by server reload.

amanda.zarate Fri, 05/22/2009 - 07:02

I try that, and it works! after the server reload the report back to normally

thanks a lot!


This Discussion