05-21-2009 06:30 AM - edited 03-15-2019 06:07 PM
Sorry if this has been discussed, but my search only brought up Unity unified messaging posts.
I currently have unity 5.0 voicemail only.
We recently moved to Exchange 2007, and are licensed for the new "Unified Messaging" feature in Exchange. I am looking at doing away with Unity for voicemail (keeping it for call handlers), and using the Exchange as our UM.
Does anyone have any documentation or knowledge on where to begin?
Thnaks,
Solved! Go to Solution.
05-28-2009 06:30 AM
I've found my documentation for Call Manager 5.0. It works for 6.1 as it is what I used for my installation. Keep in mind it only includes the UCM configuration steps - you will have to figure out Exchange on your own but its not hard. Feel free to ask me if you have any questions. Document is attached.
05-28-2009 06:08 AM
What version of call manager do you have?
05-28-2009 06:10 AM
6.1
Will upgrade if needed.
05-28-2009 06:24 AM
I don't have any documentation handy, but I can tell you that it is not hard. You have to setup a SIP trunk with the Exchange Server then create a dial plan in Exchange and associate it to your UM Gateway (CUCM).
Keep in mind, Exchange 2007 does not offer any MWI functionality so you will have to resort to a 3rd party application to do that. One that I've found and works quite well is MWI2007.
05-28-2009 06:30 AM
I've found my documentation for Call Manager 5.0. It works for 6.1 as it is what I used for my installation. Keep in mind it only includes the UCM configuration steps - you will have to figure out Exchange on your own but its not hard. Feel free to ask me if you have any questions. Document is attached.
05-28-2009 06:42 AM
Thank you very much. Looks basic on the CUCM side.
06-04-2009 07:22 AM
Well, I am getting close, but still have a few issues.
1. When a user with the vm profile for UM hits their message button on their phone, they get the UM auto attendant instead of getting their personal mailbox options.
2. If I call into the UM Pilot, then select and extension, it will not dial that extension.
3. I can call an extension equiped with UM and leave them a message, and they can retrieve that message.
THANKS!!
06-04-2009 07:29 AM
can you attach screenshots of your sip trunk and pilot configurations?
06-04-2009 07:41 AM
06-04-2009 08:03 AM
ignore last post. on my mobile right now. ill take a look at it when I get back to computer.
06-04-2009 08:01 AM
can you attach screenshots of your sip trunk and pilot configurations?
06-05-2009 03:21 AM
I think I may have figured this out with the help of a Microsoft forum.
It seems as though there is a bug relating to call forwarding on SIP trunks.
I have two clusters....one is 6.1.1 and one is 6.2. I was able to get full integration on 6.2 but not 6.1.1.
Thanks for your help.
06-05-2009 05:27 AM
Ah, yeah sorry I didn't get back to you yesterday. Client had an emergency I had to go on-site for. Glad you figured it out. My previous deployment was a single cluster running 6.1.3.
Maybe try upgrading your other cluster to 6.1.3 or later and see what happens.
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